ZIN Members*, please use code ZIN20 at checkout for your discount (full priced Zumba styles only). *pending verification before shipping.
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    Returns
    We gladly accept returns for all purchases within 30 days of purchase date.

    All items must be returned in the same condition as received, brand new with original packing. If returning shoes, please do not use tape on the shoebox or attach return labels to it. Bottom sole must be perfectly clean, with no dirty marks or spots.

    To complete your return, we require a receipt or proof of purchase.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at shop@natysports.com.

    Sale/Clearance items (if applicable)
    Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

    Exchanges (if applicable)
    Due to possible logistics errors, we do not offer exchange service, unless the item you received is defective and you need a replacement for the exact same style.

    Shipping
    To return your product, you should contact us first for an authorization number, than mail your product to: Natysports, LLC, 401 S John Young PKWY, Kissimmee FL 34741, United States

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.